1. Free Shipping Eligibility:
We’re happy to offer free standard shipping on all orders!

2. Processing Time:
Orders are typically processed within 1 business day (excluding weekends and holidays) after payment is received.

3. Estimated Delivery Time:
Our standard free shipping option typically delivers within 14 business days after the order has been processed. Please note that delivery times may vary depending on the destination and unforeseen circumstances. All of our kits are made to order to ensure you receive the freshest paint possible.

📦 Preparation time: 7 business days (production & packing)
🚀 Shipping time: 7 business days

You will receive an Estimated Delivery Date during checkout.

4. International Shipping (Outside the USA):
Free shipping applies to international orders. Please note that international shipments may take up to 30 days due to customs processing and other factors. We appreciate your patience and understanding as your order makes its way through customs.

5. Delays and Exceptions:
In rare cases, unforeseen circumstances (such as weather or customs delays) may impact delivery times. We appreciate your patience and understanding in such situations.

6. Incorrect Address:

A Friendly Reminder About Shipping Addresses
We want to ensure your order reaches you quickly and without any issues! Please double-check your shipping address before completing your purchase.

Once an order has been processed and shipped, it’s very difficult to make changes. If the address is incorrect, the package is often returned to the sender or, in some cases, handled by the postal service in a way that makes it hard to recover.

If the package is returned or lost due to an incorrect address, you will be responsible for the cost of reshipping the order. In this case, you will need to place a new order for the item to be re-shipped.

To avoid delays or complications, please ensure your address is accurate and complete before submitting your order. If you need any assistance, feel free to reach out—we’re here to help!

Thank you for your understanding and attention to this important detail.

7. Returns and Exchanges:
We offer a 30-day return policy from the date of delivery. If you are not completely satisfied with your purchase, please contact us to initiate the return process. For more details, please refer to our Return Policy.

Please note: Custom paint-by-number kits are made specifically for you and cannot be returned or exchanged unless there is a defect or error in your order.

8. Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.

9. Lost or Missing Packages:
If your package has not arrived within the estimated delivery window, please contact us, and we will work with the carrier to locate your order. In cases where a package is confirmed lost, we will arrange a replacement or refund.

10. Holiday Delays:
During peak holiday seasons, production and delivery times may be longer than usual. We encourage you to place orders early to ensure timely delivery.

11. Contact Us:
If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to contact us.