Thank you for shopping with Artist by Number ! We value your satisfaction and want to ensure you have a positive shopping experience. Please read our return policy carefully to understand your options.
1. Eligibility for Returns:
We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Items that do not meet these criteria may not be eligible for a refund.
2. Initiating a Return:
To initiate a return, please contact our customer service team to request a return authorization. Please provide your order number, the item(s) you wish to return, and the reason for the return.
3. Return Shipping:
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. We recommend using a trackable shipping method for returns and keeping the tracking information for your records.
4. Inspection and Processing:
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. Please allow 10 business days for the processing of your return after it has been received.
Upon approval of your return, a refund will be issued to the original payment method used for the purchase. Please note that it may take 15 business days for the refund to be reflected in your account, depending on your financial institution.
If you wish to exchange an item, please follow the return process outlined above and indicate in your request the item you would like to exchange it for. Once your return is approved, you can place a new order for the desired item.
7. Damaged, Defective, or Incorrect Items:
If you receive an item that is damaged, defective, or incorrect, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.
8. Non-Returnable Items:
Certain items, such as Custom Items, may not be eligible for return. Please check the product description or contact us if you have any questions about specific items.
9. Contact Us:
If you have any questions or concerns about our return policy, please do not hesitate to contact us.